Flattening The Country

Help with Essential Costs

  • For more information

Go to workandincome.govt.nz

Call us on 0800 559 009, 7am to 6pm Monday to Friday and 8am to 1pm, Saturday.


Help with Accommodation

  • If you need help with accommodation to self-isolate, including if you’re returning to New Zealand from overseas, contact the Temporary Accommodation Service at MBIE on 0508 754 163 to register details.


Wage Subsidy & Leave Payment information


Redundancy information for Employers

  • If you need more information or want to talk about this, you can:

        Call our Employer Line 0800 778 008

        Contact your local Work and Income Labour Market Manager


Darrell Lambert



Flo Samuels



Housing information

  • COVID-19 information for landlords and tenants:


  • You can find more information about protection for Landlords and Tenants

The Ministry of Housing and Urban Development has more information(external link)


Guidance for those under financial stress

  • The government-funded services Sorted and MoneyTalks can help with budgeting or other financial guidance. Sorted can help with offers tips, guides and tools support online or you can contact them via email at office@sorted.org.nz.

Read more information on the Sorted website(external link)


Business cash flow and tax measures

  • Business cash flow and tax measures include:
  • increasing the provisional tax threshold from $2,500 to $5,000 from 2020/2021 
  • increasing the small asset depreciation threshold from $500 to $1,000 — and to $5,000 for the 2020/21 tax year 
  • allowing depreciation on commercial and industrial buildings from 2020/2021 
  • removing the hours test from the In-Work Tax Credit (IWTC) from 1 July 2020.

Read more information about COVID-19 tax relief measures at ird.govt.nz


Support for Māori communities and businesses

  • The Government has developed a plan to support Māori communities and businesses in the face of COVID-19.

Read the media release (beehive.govt.nz)(external link)


 Physical Wellbeing

  • Call your family doctor for advice or information. If you think you’ve been exposed to COVID-19 (through contact with someone who has it), it’s important to let your family doctor know.
  • Call Healthline with your COVID-19 health-related concerns on 0800 358 5453 (or for international SIMs call +64 9 358 5453).
  • Call Healthline for any health-related concerns.
  • Call Plunketline if you have questions about your child or baby’s health or wellbeing on 0800 933 922 and speak to a Plunket nurse. Plunketline runs 24 hours a day, 7 days a week.


Mental Wellbeing

  • Seek accurate information from legitimate sources

Get the facts from covid19.govt.nz

  • Don’t be afraid to seek further professional support

For support with anxiety, distress or mental wellbeing, you can free call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

  • Continue existing mental health treatment if possible

Notice if your symptoms are getting worse. Talk to your GP, counsellor, case worker or mental health team about how they can continue supporting you.


Animal Welfare

  • If you’re concerned about an animal’s welfare phone the Ministry for Primary Industries (MPI) on 0800 008 333
  • NZ Veterinary Association has COVID-19 information at org.nz including how to manage animals when in self-isolation.


Information for International Visitors

  • If your visa is about to expire, phone Immigration New Zealand on 0508 558 855 or visit govt.nz/new-zealand-visas
  • If you are a foreign national travelling in New Zealand requiring further consular assistance, contact your nearest Embassy or High Commission first. Contact details are available on the Ministry of Foreign Affairs and Trade website govt.nz


Other Useful links:

  • Ministry of Social Development


  • Ministry of Business, Innovation and Employment 


  • Small Business Support


  • Ministry of Health


  • Careers New Zealand